Privacy Policy
We collect information about you during the checkout process on our store.
Summary
Your privacy is important to us. It is Hahndiek Creative’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.hahndiekcreative.nl.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 19 October 2020.
Who we are
Hahndiek Creative is a design and illustration business run by sole proprietor, Amy-Jean Hahndiek, in the Netherlands. Our website is https://www.hahndiekcreative.nl.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Your payment information is never saved on the site, which means you will need to re-enter them every time you make a purchase in the web shop. We have chosen this not to inconvenience you but because we respect your privacy and we want your details to stay safe.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
NOTE: We do not sell your information to third parties. We only share some of your information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. This functionality is created through WooCommerce and MailChimp, and you can view their privacy policy here.
Cookie policy
Like most websites, we use cookies for analytics and marketing purposes. Here are the specifics:
Analytical purposes:
We use cookies to fulfill user requests (for example, when users login to our website) and provide enhanced functionality for our users (for example, user accounts and saved preferences). If you use our website, you agree that we can place these types of cookies on your device.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Your preferences and User information:
We use cookies to gather some information about users, including things such as browser type, server, language preference and country setting for analytics purposes. We use cookies to keep you logged in when you visit our site frequently. We use the data collected using Google Analytics for the sole purpose of making your browsing and shopping experience on our site better. We have a plugin installed that stops Google from collecting your information – we only use it for tailoring content and making site improvements to enhance user experience.
Your choices and Opting out
You have the right to opt-out from Google Analytics tracking your information. If this is important to you, we recommend installing the opt-out browser add-on. You can also opt-out of Google Analytics on our website.
Contact forms
If you contact us via one of the forms on our website, we do not collect or utilize your information beyond the purposes of responding to your request and solicited communication only.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Contact information
If you have any privacy-specific concerns, please email privacy@hahndiekcreative.nl.